Frequently Asked Questions
Have questions? We've got answers! If you don't find what you're looking for, feel free to reach out at hvenlystylez@gmail.com.
Orders
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us at hvenlystylez@gmail.com as soon as possible if you need to make changes. We cannot guarantee modifications once an order is being processed.
How will I know my order was placed successfully?
You will receive a confirmation email with your order details shortly after placing your order.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States. No code needed — it's automatically applied at checkout.
How long does shipping take?
Orders are typically processed within 1–3 business days and delivered within 5–10 business days depending on your location.
Will I get a tracking number?
Yes! Once your order ships, you'll receive an email with your tracking information.
Do you ship internationally?
At this time, we ship within the United States only.
I ordered multiple items — will they arrive together?
Not always. Items from different suppliers may ship separately and arrive in multiple packages, each with their own tracking number.
Returns & Refunds
What is your return policy?
We handle returns on a case-by-case basis. Please contact us within 14 days of delivery at hvenlystylez@gmail.com with your order number and reason for the request.
What if my item arrived damaged or incorrect?
We're so sorry! Please reach out within 7 days of delivery and we'll make it right with a replacement or refund.
Products
Are your products true to size?
We recommend checking the size guide on each product page for the most accurate fit information.
How do I care for my HVENLYSTYLEZ items?
Care instructions vary by product. Please refer to the label or product description for specific guidance.
Contact
How do I get in touch with you?
Email us at hvenlystylez@gmail.com and we'll respond within 1–2 business days. You can also visit our Contact page.